Billing Error Messages

Error: A fatal error was encountered when exporting claims for Error: An unconfirmed batch exists.

This error normally resolves once automation finishes clearing the previous claim export. If you continue to get this error after 2 hours, or you are within an hour of a billing cutoff, please reach out to billingsupport@ontargetclinical.com so we can triage and confirm any batches that need to be confirmed.

Error: Invoice Line cannot be matched to a billing provider assignment with a billing configuration.

Check the claim and make sure the site is appropriate for the service and payer being billed. If it is not, please update the site on the authorization, delete the claim from the claims grid, re-batch, and re-invoice. If the site is correct, please submit a ticket to billingsupport@ontargetclinical.com or contact your assigned account analyst.

Error: Billing Provider Assignment is missing on claim.

Check the claim and make sure the site is appropriate for the service and payer being billed. Check Billing/Services/Provider Assignments for the service code and payer. If the site you are billing is not on the payer service & this site is on your contract for the payer, please submit a ticket to billingsupport@ontargetclinical.com or contact your assigned account analyst. We will need the service code, payer, site, NPI and taxonomy to add the site to the service. If the site is incorrect on the authorization, delete the claim from the claims grid, update the authorization and recreate the invoice.

Error (claims): Attending provider is missing.

Check under Billing/Providers, search for the provider by NPI or name. Verify the payer is listed under Attending Employee Setup. If it is, also check under Employees/Provider tab to verify the payer is listed. If it is not in either/both places, and the caregiver is credentialed for that payer, please submit a ticket to billingsupport@ontargetclinical.com or contact your assigned account analyst to get the Adding Clinician Providers to OnTarget form.

Error (claims): Billing provider is missing.

A: Check the claim and make sure the site is appropriate for the service and payer being billed. If it is not, please update the site on the auth, delete the claim from the claims grid, re-batch, and re-invoice. If the site is correct, please submit a ticket to billingsupport@ontargetclinical.com or contact your assigned account analyst.

Error: How do I resolve a claim export error of 'Cannot export invoice. General Ledger book closed on: MM/DD/YYYY'?

A: Once a general ledger book period is closed, any claims rebilled or created for dates of service after that date will not process in an export to prevent adjusting that previous period. To resolve this, the period must be reopened, and then the claims can be exported. Once the claims have been exported and confirmed, the period can be closed again.

Error: How do I resolve the validation of 'Service date must be within the service date range'?

This error is the result of an authorization edit after scheduling or documenting notes. Check the client's service authorization to ensure you have an authorization for the dates of service attempting to bill. If there is no authorization, edit the auth to include the dates or add a new one to cover the dates. Please review our Common Billing Validations tips to help resolve this and other common issues.