ePrescribe

Q. A prescriber left the company and returns. The prescriber already had a profile and must be reactivated.

A. The Logical Access Control needs to be activated, please follow the link to reactivate: https://help.drfirst.com/hc/en-us/articles/7599183348755-EPCS-Activate-EPCS-Logical-Access-Control-web

Q. Why is a prescriber receiving this error message, "Authentication failed. Access is denied'.

A. This error message indicates that the entered passphrase or token OTP is incorrect. If the provider needs to reset an EPCS passphrase, that can be done by at this link: https://ui.epcsdrfirst.com/pob/forgotpass 

Q. When I go to the website and enter my passphrase, it doesn't work. When I click "Forgot Password", it says my NPI is not associated with my tokens S/N.

A. Typically, this scenario indicates that the hard token hasn't been added yet. The fix is to click on the IDP link that was sent to the prescribers email. Once the steps have been followed for adding the hard token, the prescriber will need to sync up with the administrator to complete onboarding. This is where the administrator will login to OnTarget and go to LAC to manage the prescribers newly added token.

Q. Provider has a new phone and is unable to prescribe medications with the new device. What should they do?

A. The provider can update their token through the EPCS Gold dashboard. They will either need their old phone with the VIP Access app still installed or the registered hard token. Below is a how-to article.

EPCS: Did you get a new phone?

Q. How to order a new fob for a prescriber that misplaced their fob?

A. If you need to order more replacement Hard Tokens, then you can find a guide for doing so here: EPCS: Requesting a hard token

The provider can follow this guide for adding new tokens to their account: EPCS: Manage my tokens (web)