Navigating Published Documents

What are Published Documents?

Published Documents is an electronic storage system in OnTarget containing various folders to store important items such as reports, documents, and other files created by the OnTarget system or OnTarget staff for your agency.

Accessing published documents:

• Click on Reports desktop.
• Click on Published Documents.
• To download an item, double click the item. Depending on browser it will download automatically, or prompt to Save As location.

Helpful Hint: If you do not have access to either Reports or Published Documents please see your system security administrator.

Helpful Hint: To sort published documents, click on any of the headers. We recommend Name when opening the Published Document window, then Date when searching for a document within a folder.

Why do I need Published Documents?

1.Proof of claim Submission

• OnTarget keeps a copy of every 837 (claim file) the system creates
  • 837 folder > Specific Payer
• OnTarget keeps a copy of every 837 (claim file) response received from the payer.
  • 837 Response folder > Specific Payer

Helpful Hint: This is our number one requested item, and it is available for you here! Most 837 response files usually contain helpful data to determine what was sent on a claim or confirm a payer received a claim and when.

• OnTarget creates a Transmission Log every 837 (claim file) sent to the payer
  • Transmission Log Folder
  • If our billing staff creates a file manually these Transmission Logs are in the appropriate payer folder.

2.Claim rejections

• OnTarget keeps a copy of every claim rejection sent by the payer.
  • Billing Rejections folder

Helpful Hint: Claim rejections are not denials—they will not be processed by the payer and will not appear on a remittance advice/EOB.

• Payment Posting Reports
  • OnTarget has a copy of every electronic remittance advice we receive from the payer and the corresponding posting report.
    • Automatic Posting Reports folder

Helpful Hint: These reports are a reflection of the 835 (payment file) we receive from the payer. The remittance advice in published documents cannot be used to attach to secondary claims. Please make sure to keep a copy of your actual remittance advice directly from the payer.

3.Generic Invoices

• OnTarget drops a copy of all generic invoices created.
  • Generic Invoices folder

Helpful Hint: Generic invoices can be mailed, faxed, or e-mailed to the payer or just used as a reference.

• Claims not billed
  • OnTarget drops a copy of error reports containing claims that cannot be exported or billed.
    • Billing Errors folder

Helpful Hint: These reports will usually be named with the actual type of error. See LMS course “Resolving Common Billing Errors”.

4.Billing Data and Configuration History

OnTarget keeps a copy of all provider, payer, service and site requests including original database configuration information.

• Maintenance folder
  • Payer
    • Copies of any enrollment paperwork for claims and 835s.
  • Provider
    • Copies of NPPES NPI data
    • Copies of credentialing letters sent by agency.
  • Services
    • Spreadsheet which includes service(s) added, the date, and basic configuration.
  • Sites
    • Copies of any site data (contracts, addendums) if received from agency.

What else might be in Published Documents?

1.Training Documents

• OnTarget may drop billing training documents based on agency needs.
  • Miscellaneous folder

2.Accounts Receivable Services (if applicable).

• OnTarget drops all A/R Reports run by billing staff.
  • Accounts Receivable Reports folder
    • AR Aging Analysis Report (contains bar graph of denials)
    • AR Aging Summary Report (contains 30, 60, 90 day aging)
    • AR Monthly Meetings (contains meeting minutes of aging meetings)
    • Pivot Table (contains all aging details, history of specific aging follow- up)

Accessing Published Documents